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It’s well and good to feel as though you have changed the attitude
with which you render extra service, but if that service is in truth no
more than anyone else’s, then you aren’t doing yourself much good. You
need to examine your co-workers and competitors to understand just what
it is that will make you stand out. If there are job performance
standards, exceed them. If you’re fulfilling a contract, make sure you
offer more than you promised.
You cannot confine extra-mile service to your work alone. You must make
it part of your philosophy for dealing with every person you encounter.
Imagine how others will be delighted to find that you are the type of
person who not only does what is promised but even delivers more. The
true benefit of going the extra mile is in teaching yourself to strive
always for better and greater achievement in all that you do.
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